Privacy Policy

At ClubZeus, we respect your privacy and your discretion.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, purchase a membership or pass, contact us, join our mailing list, or visit our venue.

ClubZeus is an adults-only private members’ venue. You must be 18 or over to use our services.

1. Information We Collect

We only collect information that is necessary for running ClubZeus safely, securely, and responsibly.

This may include:

• Your name
• Your email address
• Your phone number, if provided
• Your membership number or digital membership details
• Your membership type and status
• Purchase history for memberships, passes, tickets, vouchers, or offers
• Contact messages you send to us
• Newsletter subscription preferences
• Basic technical information from website use, such as IP address, browser type, and device information
• Information needed for venue safety, security, or membership management

When you register, renew, or enter the venue, we may ask to see valid photo ID to confirm your age and identity. ClubZeus does not store copies of your ID and does not record ID document details unless there is a specific legal, safeguarding, security, or incident-related reason to do so.

2. Payment Information

Payments may be processed by secure third-party payment providers such as Stripe, PayPal, or other approved providers.

ClubZeus does not store your full card details.

Payment providers may collect and process your payment information in line with their own privacy policies and legal obligations.

We may keep records of purchases, membership payments, passes, tickets, vouchers, refunds, failed payments, or related transaction information for accounting, tax, fraud prevention, customer service, and legal purposes.

3. How We Use Your Information

We may use your information to:

• Create, manage, and confirm your membership
• Send membership confirmations, receipts, passes, ticket details, or purchase confirmations
• Check or confirm your membership status at the venue
• Respond to enquiries or contact form messages
• Send newsletters, updates, event information, or offers where you have subscribed or where we are legally permitted to contact you
• Manage access to the venue
• Protect the safety, privacy, and security of staff, members, and visitors
• Investigate complaints, incidents, misuse, or breaches of venue rules
• Maintain accurate business, accounting, and legal records
• Improve our website, services, communications, and customer experience

4. Marketing and Newsletters

If you subscribe to ClubZeus updates, we may send you emails about events, opening times, offers, membership updates, venue news, and related information.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

We do not sell your details to third parties.

5. What We Do Not Do

ClubZeus does not:

• Sell your personal information
• Share your personal information for unrelated marketing
• Store your full card details
• Store copies of your ID as part of standard registration
• Send you marketing emails if you have unsubscribed

6. Sharing Your Information

We only share personal information where necessary.

This may include sharing information with:

• Payment providers, such as Stripe or PayPal
• Website, email, hosting, or IT service providers
• Professional advisers, such as accountants or legal advisers
• Law enforcement, regulators, or authorities where required or appropriate
• Service providers who help us operate ClubZeus safely and securely

Where possible, we only share the minimum information needed.

7. Venue Safety, Incidents, and Bans

ClubZeus may keep records relating to incidents, complaints, refusal of entry, bans, unsafe behaviour, suspected illegal activity, membership misuse, or breaches of venue rules.

These records may be kept where necessary to protect staff, members, visitors, the business, or the wider ClubZeus community.

Information may be shared with authorities where required by law or where we reasonably believe it is necessary for safety, security, crime prevention, or legal reasons.

8. CCTV

ClubZeus uses CCTV in certain areas of the venue for safety, security, crime prevention, incident management, and the protection of staff, members, visitors, and property.

CCTV is not used in private areas where people would reasonably expect privacy, such as toilets, showers, changing areas, treatment spaces, or private rooms.

CCTV footage may be reviewed by authorised ClubZeus management or staff where necessary, including in relation to safety concerns, incidents, complaints, suspected illegal activity, damage, theft, refusal of entry, bans, or breaches of venue rules.

Where required or appropriate, CCTV footage may be shared with law enforcement, insurers, legal advisers, regulators, or other relevant authorities.

CCTV footage is kept only for as long as reasonably necessary, unless it is needed for an incident, investigation, legal matter, insurance matter, or safety-related reason.

9. Cookies and Website Technology

Our website may use cookies or similar technologies to help the site work properly, improve performance, remember preferences, protect security, and understand how visitors use the website.

You can control cookies through your browser settings.

Some cookies may be necessary for the website to function correctly.

10. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

Access to personal information is limited to those who need it for legitimate ClubZeus business, membership, safety, admin, technical, or legal reasons.

No website, email system, or database can ever be guaranteed completely secure, but we take privacy and security seriously.

11. How Long We Keep Your Information

We keep personal information only for as long as necessary.

This may depend on the reason it was collected, including membership management, customer service, accounting, legal obligations, tax records, safety, incident management, dispute handling, or fraud prevention.

Some information may be deleted sooner if it is no longer needed. Other information, such as payment records or incident records, may need to be kept for longer.

12. Your Rights

You may have the right to:

• Ask what personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your personal information where legally possible
• Ask us to restrict or object to certain uses of your information
• Unsubscribe from marketing emails
• Request a copy of your personal information

Some information may need to be retained where we have a legal, accounting, safety, security, fraud prevention, or legitimate business reason to keep it.

13. Contacting Us About Privacy

If you have questions about this Privacy Policy or would like to make a request about your personal information, please contact ClubZeus using the contact details provided on our website.

You can contact us through our Contact Us page.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will be available on our website. Continued use of our website, membership services, passes, or venue means you accept the latest version of this policy.